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CA - Alterations Customer Service Representative Part Time

Retail - Alterations

A Career That's Meant to Be
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style or the career that's a perfect fit. We are looking for people with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

The Alterations Customer Service Representative is responsible for providing professional and unsurpassed customer service to our David’s Bridal customers. They specifically provide detailed information about our alterations services and respond to customer inquiries. He/she demonstrates our culture of trust, fairness, integrity, and accountability in accordance with David’s Bridal’s Core Values.

Essential Functions and Responsibilities: (*Principal Duties) • Greet and escort all alterations customers to and from the alterations department for appointments
• Schedule alteration appointments, advising the customer to bring her bra, slip, shoes, and payment receipts to first fitting
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Filling out alterations tickets as well as completing all Event Management/CMS transactions as needed for alterations fittings
• Completing customers confirmation calls

Other Duties and Responsibilities:
• Maintain housekeeping standards in the store, including floor recovery, vacuuming, dusting, straightening of merchandise, and upkeep of common areas
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Flexibility to work retail schedules such as weekends, evenings, and holidays

Job Specifications: (Knowledge, skills and abilities normally required for competent performance in the job.)

Work Experience:
• High school diploma or equivalent degree, or 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience helpful
• Prior experience with computerized POS (Point of Sale) system

Customer Service Skills:
• Ability to provide excellent customer service to all customers
• Willingness to support all efforts to build a customer-centric culture in the store
• Ability to prioritize tasks, while maintaining an emphasis on servicing the customer
• Ability to communicate effectively with store staff and customers

Analytical Skills:
• Ability to understand and operate all systems within the store area
• Ability and willingness to learn new computer applications as needed
• Ability to read and process product information, including intranet content, newsletters, pamphlets, and other Company documents
• Ability to understand and adhere to safety guidelines or procedures set forth by the company

Team Orientation Skills:
• Willingness to assist in actively building a “One Team” environment within the store
• Attend and participate in Winners’ Circle meetings

Physical Requirements:
• Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed
• Ability to move throughout the store
• Ability to lift and/or move up to 10 pounds
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms
• Ability to bend, twist and stand